Customer Support Executive

About the role

The Customer Support Executive will be responsible for managing customer interactions across calls, emails, and chats, ensuring the timely resolution of queries for domestic and international clients. The role involves coordinating with internal teams, maintaining accurate records of customer interactions, and delivering a high standard of customer satisfaction through effective communication and problem-solving.

About the Company

Build Formula offers innovative software solutions tailored to the real estate industry. With advanced features such as lead management, property tracking, and automated marketing, our platform empowers real estate professionals to streamline their processes and boost sales.

Company website: www.buildformula.com/

LinkedIn Page: https://www.linkedin.com/company/buildformula/

Key responsibilities

• Responding promptly to customer inquiries and resolving their issues

• Communicating with customers through various channels

• Acknowledging and resolving customer complaints

• Processing orders, forms, applications, and requests

• Keeping records of customer interactions, transactions, comments and complaints

• Communicating and coordinating with colleagues as necessary

• Ensure customer satisfaction and provide professional customer support

Required Skills

• Strong communication and interpersonal skills.

• Familiarity with CRM systems and practices

• Excellent communication skills and presentation skills

Who Should Apply

• Ahmedabad-based candidates only

• Candidates with a Bachelor’s or Postgraduate degree

How to apply

To apply, please send us:

• Contact Number: 6354358380

• Please share your updated resume at jobs@buildformula.com